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And pulling back from my own (fairly low-key) concerns for a moment. Better Help Customer Support…could e-counselling be the answer to the mental health problems escalating among under-30s? With cuts to mental health services truly starting to bite, digitised therapy could be simply the ticket for young people who currently filter nearly every element of their lives– good friends, work, sex, entertainment– through a screen.

Not everyone is completely encouraged that shifting psychological healthcare online is the way forward. “For me, what operate in therapy is when you meet somebody face-to-face, in the exact same room,” says London-based psychotherapist Sandra Tapie. “You learn more about not only what it’s like to speak with the person, but how it feels to be in a space with them. Utilizing Skype is the next best thing: it’s ‘good enough’, however it doesn’t produce the closeness, the intimacy, that actually gets individuals to open up and explore things.”

” I’ve carried out some research into Skype counselling,” states London-based psychotherapist Dr Aaron Balick, “and it’s not the ‘functional equivalent’ of standard counselling; it’s just not quite the very same thing. It’s truly important that people who take part in it understand that it’s a various experience from remaining in the room with someone, speaking face-to-face.”

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” In regards to ease of access, it’s a great start and definitely better than nothing. It’ll ideally lead them to ultimately appearing in the room. Nevertheless, if you’re struggling with relationship problems, attachment concerns, or deeper problems, it’s much better to be in the room with somebody. Skype and the web provides a range from your counsellor that might not be helpful.”

In cases of mild depression, the NHS is now directing some clients towards online programmes rather than in person counselling, a phenomenon that worries Dr Balick.